Tata Consultancy Services TCS CX Assurance Platform Services

Causate

Translate Customer Behaviour into CX Quality Paradigm

Usage Patterns

System Parameters

Sentiment Analysis

Calibrate

Envision to Excel on par with Industry Benchmarks

Quantify and Benchmark

Identify Pitfalls

Provide Cognitive Remediation

Certify

Assure CX Quality through an OP ex-model

On-demand Execution

Outcome Based Delivery

Self-service based Machine Led Execution